Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. The shipping time listed at checked does not include this processing time. You will receive another notification when your order has shipped.
NOTE: Due to global supply chain backlog related to COVID-19, there may be shipping carrier delays outside of our control. While we make every effort to communicate expected shipping times, the actual shipping time may be longer. We are not liable for shipping carrier delays.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Expedited Shipping Options: At this time, we do not offer expedited shipping options, as we cannot guarantee expediting our order processing time or shipping carrier performance.
International Shipping
We do not offer international shipping at this time, but we are working to get this service set up soon!
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at support@benfisherart.com with your name and order number, and we will look into it for you.
Shipping to P.O. Box, Army Post Office (APO), and Fleet Post Office (FPO) Addresses
We are unable to ship to P.O. Box, APO, or FPO addresses. Please list a street address for delivery.
Refunds, returns, and exchanges
All sales of commissions, original art pieces, or limited edition prints are final. Fort other items, we accept returns of up to 30 days after delivery for a full refund, if the item is unused and in its original condition. We will issue a return label to ship the item back. For details of our return and refund policy, click here.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@benfisherart.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@delightfullyquilted.com.